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10 Reasons How a Mobile-Based Restaurant Ordering App Can Increase Your Sales

In the competitive world of the restaurant industry, finding innovative ways to boost sales and enhance customer experience is crucial. Mobile-based restaurant ordering apps are transforming the way customers interact with dining establishments, offering convenience and efficiency. If you’re considering integrating a mobile app into your restaurant operations, here are ten compelling reasons why it can significantly increase your sales. Keywords such as Plattium, Cloud based Restaurant Software, Best Restaurant Software, and Restaurant POS are essential to this discussion.

1. Enhanced Customer Convenience

Mobile-based ordering apps provide unparalleled convenience. Customers can browse your menu, place orders, and make payments from the comfort of their homes or on the go. This ease of access encourages more frequent orders, ultimately boosting sales. Plattium is an excellent example of a solution that enhances this customer experience.

2. Increased Order Accuracy

Manual order taking is prone to errors, leading to incorrect orders and dissatisfied customers. Mobile apps allow customers to enter their orders directly, reducing misunderstandings and ensuring accuracy. This level of precision contributes to a better customer experience and increases the likelihood of repeat business.

3. Higher Average Order Value

Mobile apps often feature upselling techniques, such as suggesting add-ons or highlighting popular items. This can lead to a higher average order value as customers are more likely to include additional items when prompted. Implementing Cloud based Restaurant Software with these capabilities can significantly boost your revenue.

4. Streamlined Operations

A mobile ordering app can integrate seamlessly with your Restaurant POS, streamlining operations by automating order processing and reducing the workload on your staff. This efficiency allows your team to focus on delivering excellent customer service, improving overall restaurant performance.

5. Improved Customer Engagement

Mobile apps can send notifications about promotions, special offers, and events directly to customers’ smartphones. This targeted engagement keeps your restaurant top-of-mind and encourages customers to visit more frequently. Utilizing the Best Restaurant Software with robust marketing features can enhance your engagement strategies.

6. Loyalty Programs and Rewards

Many mobile apps come with built-in loyalty programs that reward repeat customers. These programs incentivize customers to return more often, increasing customer retention and, consequently, sales. Plattium offers a seamless integration of loyalty programs, making it easier to reward loyal patrons.

7. Access to Valuable Customer Data

Mobile apps collect valuable data on customer preferences, order history, and behavior. Analyzing this data allows you to tailor your offerings, create personalized marketing campaigns, and improve overall customer satisfaction. Cloud based Restaurant Software provides advanced analytics to make data-driven decisions.

8. Contactless Payments

In the wake of the COVID-19 pandemic, contactless payments have become a preferred method for many customers. Mobile apps facilitate secure and convenient payment options, reducing physical contact and enhancing the safety and appeal of your restaurant.

9. Expanded Market Reach

A mobile app allows you to tap into new customer segments who prefer ordering food online. This expanded reach can lead to an increase in sales from customers who may not have discovered your restaurant otherwise. Effective use of a Restaurant POS with integrated online ordering capabilities can help reach these new markets.

10. Brand Image and Modern Appeal

Having a mobile app positions your restaurant as modern and customer-centric. It demonstrates that you are in tune with current technological trends, which can enhance your brand image and attract tech-savvy customers. Plattium and other top Best Restaurant Software solutions offer customizable app features to align with your brand identity.

Conclusion

Integrating a mobile-based ordering app into your restaurant operations offers numerous advantages, from increased sales to improved customer satisfaction. Solutions like Plattium, Cloud based Restaurant Software, and Best Restaurant Software provide the tools necessary to leverage these benefits effectively. Embrace this technology to stay ahead in the competitive restaurant landscape and ensure a seamless, modern dining experience for your customers.

By implementing a mobile-based restaurant ordering app, you can not only enhance your sales but also establish a strong, customer-focused presence in the market. The combination of convenience, efficiency, and data-driven insights makes this technology an indispensable asset for any modern restaurant.

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5 benefits of using Tablet ordering Software in restaurant

In the ever-evolving world of hospitality, restaurants constantly seek innovative ways to enhance customer experience and streamline operations. Tablet ordering software has emerged as a game-changer in this landscape, offering numerous advantages over traditional methods. Utilizing tablet ordering, particularly when integrated with a robust cloud-based restaurant software like Plattium, can significantly elevate your restaurant’s efficiency and customer satisfaction. Here’s a detailed look at the five key benefits of adopting tablet ordering in restaurants.

tablet ordering benefits

1. Enhanced Customer Experience

Tablet ordering transforms the dining experience by giving customers more control over their orders. Tablets provide an intuitive, user-friendly interface where diners can browse the menu, view images of dishes, and even read detailed descriptions or nutritional information. This interactive process not only speeds up ordering but also enhances the overall dining experience, leading to higher customer satisfaction. Additionally, special requests or dietary restrictions can be easily accommodated, reducing the risk of errors and ensuring a personalized dining experience.

2. Increased Order Accuracy

One of the most significant advantages of tablet ordering is the reduction of human error. When orders are taken manually, there’s always a risk of miscommunication between the server and the kitchen, leading to incorrect orders and dissatisfied customers. Tablets eliminate this risk by directly transmitting the customer’s order to the kitchen. Integrating with the best restaurant software, such as Plattium, ensures that the order details are clear and accurate, minimizing mistakes and food waste.

3. Efficient Operations

Tablet ordering streamlines the entire ordering process, from placing orders to payment processing. With cloud-based restaurant software, orders are automatically updated in the system, allowing kitchen staff to start preparation immediately. This efficiency reduces wait times and table turnover, maximizing the number of customers you can serve. Furthermore, servers are freed up from taking orders and can focus more on customer service, enhancing the overall dining experience.

4. Real-time Menu Updates

Using tablets for ordering allows for real-time menu updates. Whether you’re running out of a particular dish or introducing a new special, changes can be made instantly across all tablets. This dynamic feature is especially beneficial in managing inventory and reducing customer frustration over unavailable items. Restaurant POS systems integrated with tablets ensure that the latest menu is always at the customer’s fingertips, improving satisfaction and reducing manual adjustments by staff.

5. Comprehensive Data Insights

Tablet ordering systems collect valuable data on customer preferences, peak ordering times, and popular dishes. This data can be leveraged to refine menu offerings, tailor promotions, and optimize staffing levels. Plattium’s cloud-based restaurant software excels in providing detailed analytics, enabling restaurant managers to make data-driven decisions. Understanding customer behavior through these insights can enhance marketing strategies and improve operational efficiency, ultimately leading to increased profitability.

Conclusion

Adopting tablet ordering in your restaurant can significantly boost efficiency and enhance the customer experience. By integrating tablets with a reliable cloud-based restaurant software like Plattium, you ensure seamless operations, accurate orders, and valuable insights into customer behavior. As the hospitality industry continues to evolve, leveraging the best restaurant software solutions and restaurant POS systems will be crucial in staying competitive and meeting modern diners’ expectations.

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10 reasons how Plattium Restaurant Software is different from other Restaurant Software in the market

10 reasons how Plattium Restaurant Software is different from other Restaurant Software in the market

There are a lot of Restaurant Software in the market, from Point-of-Sales to automation of complete Restaurant operations. Every Software has its own strength and weaknesses. Plattium is different because it is not just a traditional Restaurant Software, it is an ecosystem of Software and applications including Desktop version, Cloud version, Tablet APPs (Waiter Ordering), Utilities (Digital Catalogue and Customer Feedback) and E-Commerce solutions (Restaurant Ordering E-Commerce website and APP).  Plattium has been used by more than 500 single and chain of restaurants around the globe since 2007. Its flexibility, ease of use, and range of utilities have made it the number 1 choice for Restaurant owners in Pakistan, UAE, and UK.

In this article, we shall identify a few reasons to explain why Plattium Restaurant Software outstands from other Restaurant Software in the market:

Reason# 1: Plattium is a Restaurant ERP, not just a Restaurant POS

Plattium is an ERP Software with modules like Point-of-Sales, Sales Ordering, Reservation, Home Delivery, Inventory, Food Costing, Attendance, Payroll, and Accounts. All these modules are integrated in order to avoid duplication of work. So, the customer gets the flexibility to get all its Restaurant Software needs from a single source, instead of importing, exporting or integrating information from one application to another. The customer has also the option to buy all, a few, or a single module at a time to keep it under their budget.

Reason# 2: Plattium Restaurant Software is designed on Standards

Plattium is not just a Software, it standardizes your Restaurant operations as defined by the International Organization for Standardization (ISO). These standards will help the Restaurant’s operations monitoring in a more organized and optimized way. From Purchase to Sales and to Accounts, you can digitize and document each operation with proper record keeping and controlling. Never miss a timely vendor payment and never run short of inventory. Plattium Restaurant Software has helped its customers to have sustainable growth in a better way.

Reason# 3: Offline as well as Online version of Restaurant Software

Plattium offers an offline version (Desktop Restaurant Software) as well as an online version (Cloud Restaurant Software). The on-perm data can be synced to a centralized server to consolidate it from multiple Branches. The cloud version is beneficial for management to monitor real-time Restaurant operations from anywhere in the world. The online version also minimizes the IT infrastructure cost, whereas the offline version is workable for Restaurants with low availability of internet.

Reason# 4: Touch POS and Keyboard operative POS

The requirement of Touch screen Point-of-Sales or Keyboard operations Point-of-Sales varies from region to region. Plattium Restaurant POS has flexibility for both kinds of screens and users. The System admin can easily configure the Restaurant Software as per the environment. There are configurations like Item Text and/or Image display, built-in numerical keypad, etc, which help the Cashiers/Till Users to smartly optimize the POS operations.

Reason# 5: Restaurant Software Utilities

Plattium comes with multiple utilities which outstand it from its competitors. It has a Tablet based Digital Menu, which helps Restaurant Customers to visualize the Menu Item and its ingredients. This digital menu is controlled by the Software admin. Also, customer feedback is one of the key areas in a Restaurant business. To get instant feedback, Plattium comes with a “Customer Feedback APP”. The Software admin can manage the Questions and the CRM department can promptly act on customer feedback, reducing data processing delays.

Reason# 6: 200+ customizable Reports

Plattium Restaurant Software comes with 200+ Reports having multiple filters to extract the required information from every angle. These Reports are designed and developed by industry experts. The reporting tool makes them flexible for IT staff to tailor the reports to their needs. They are exportable to PDF and Excel format, providing further flexibility to the system users for re-formatting.

Reason# 7: Security and Audit Trails

Plattium Restaurant Software has built-in extensive security checks and audit trails. Software admin can control the user access from Screen to the button level (Add/Edit/Delete/Approve/Cancel). There are multiple controllable checks to limit the discounts, approvals, cancellations, and editing of transactions. The admin can also view the daily user activity and monitor the deleted logs to minimize fraud. With the audit trails, information like duplicate prints, backdate entries, transactional sequence, etc. is easily accessible to the concerned departments.

Reason# 8: 3rd Party Integrations

Plattium Restaurant Software allows integrations with 3rd Party applications. The integration can be done on the database as well as the application level. There are many 3rd Party Software and applications which are already pre-configured with Plattium. These include SMS, Kitchen Display Screens (KDS), Display Counters, Payment Gateways, E-Commerce websites, and Mobile APPs. Plattium is also fully integrated with local Tax authorities of Pakistan including FBR, PRA, KPRA, and SRB.

Reason# 9: Restaurant Software Customization

The team at Plattium always struggle to provide standardized Software solution to its valuable customers. At the same time, they fully understand that sometimes the requirements vary from region to region and from customer to customer. Plattium has an in-house Software analysts and development team that is working hard to keep it up-to-date, considering the latest trends and technologies. However, if a customer has specific requirements whether it’s a report or a structural change, our Software analysts’ team works closely with our clients to identify the new changes’ impact and try to deliver them within the provided deadline. This facility makes Plattium unique among its peers.

Reason# 10: 24/7 availability of the Support Team

The support team at Plattium fully understands that the Restaurant operation timings are different from standard office hours, which is why the Support Team adjusts itself as per the time required by the Customer based on support level. The support team ensures 99.9% uptime for Restaurant Software, facilitating its customers to focus on their business operations.

Conclusion

Plattium Restaurant Software has a unique set of features, which make it better than the other available Restaurant Software in the market. The team at Plattium is constantly engaged in providing its valuable customers with new and advanced features, which are visibly missing in the other Restaurant Software. As a result, our Customers get a wide range of options under a single platform.

For a free demo, you can contact our sales.

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10 Tips to Choose best Restaurant Software

10 Tips to Choose best Restaurant Software

Restaurant Software is a backbone for any modern Restaurant, Café or Takeaway business. Choosing the right one is very important for long term growth of the Restaurant. So, how should you select the right Software or the right Company which is offering these services? As, we live in Information age, too many Ads, Social Media Influencer and Unwanted stuff are making our life puzzling as compared to making it simpler. Which Software is best for your restaurant business, we shall try to present few tips to help you decide or shortlist the right Software Company offering best Restaurant Software in your area.

Tip# 1: Identify your Requirements

The first tip is related to the Restaurant Business Owner/Senior Management. You should know what you are looking for. A few guidelines are:

  1. Mark your restaurant type. i.e. Dine-In, Takeaway, Home Delivery, Café, Single Branch and Multi Branch.
  2. You should identify very clearly about the operations you want to automate. For Example, Point-of-Sale, Back-office and/or online.
  3. How much computer literate staff you are going to hire.
  4. What is the initial and monthly Budget you have for Restaurant System?
  5. Do you want to invest on Servers or would you want Cloud based Restaurant Software?
  6. What kind of basic information and Reports you are expecting to generate from Restaurant Software?

Tip# 2: Restaurant Software Types

As the technology evolving, the Restaurant Software and applications are also becoming more and more advanced. Normally, standard Restaurant Software are modular based which includes POS, Inventory, Accounts, Payroll and Attendance. More advanced Software like Plattium, comes with additional Software including, Tablet Ordering, Digital Menu, Digital Custom Feedback, CRM, Analytical Reporting, E-Commerce and Mobile APP for Ordering.

You should also consider choosing between On-Premises Restaurant Software vs Cloud Restaurant Software. For on premises, you need to maintain a separate Server in your Restaurant and you need an in-house IT resource or a regular contract with an IT Services providing company. For Cloud based Restaurant Software, you just only need a high-speed internet connection and focus on Sales. There are also Hybrid form of Restaurant Software available these days, suitable for high order volume restaurant businesses, which runs locally and sync data to the Cloud on regular basis. In such type of Restaurant Management Systems, if internet goes down, the Sales operations never stops.

Tip# 3: Referral

It is very important and convenient to ask for the Restaurant Software in your existing circle. Someone would definitely have good or bad experience in it. The referral could be from friends, family or staff. If you think the information is reliable, you can consider that Restaurant Software or atleast shortlist your search with its name in it.

Tip# 4: Search Google and read online forums

Another important place to search for Restaurant Software is Google. You can search for terms like “Restaurant Software”, “best Restaurant Software”, “Restaurant POS” and get the results instantly. You can also include your Country or City in search to get the list of Restaurant Software vendors in your locality. Normally the companies working on their branding and SEO are serious about their business and credibility, so you can shortlist few of them.

Tip# 5: Check Company’s History and Clients

Once you have shortlisted Restaurant Software companies based on Referral, Search or Social media, consider these points for further narrowing down your list:

  1. Visit website and read about the company providing Restaurant Software.
  2. Check the features of their Restaurant Software online and see if they match your requirements.
  3. Check their clients list.
  4. Download/View the demo of their Restaurant Software product.
  5. Talk to their representative and discuss any queries you have.
  6. Check the company’s credibility, age and outlook on Social Media forums.

Tip# 6: Look for local instead of international Restaurant Software Vendor

Once you search for Restaurant Software, you may find local, domestic as well international Software. Running and maintaining a Software is a long-term relationship. Just like you cannot change your restaurant building easily (unless there is a major flaw), you cannot also change the Restaurant Software more frequently (unless there are major problems in the Software). Software implementation requires deployment, hardware procurement, customization, staff training and a good after sales support. So, you should build up this relationship with a vendor which is easily accessible to you. Choosing the right Restaurant Software vendor only on the basis of features in her Software or its price, is definitely not advisable.

Also, the local Restaurant Software are designed specifically for local market, keeping in view of local requirements, whereas, the international Software are more generalized and are hard to customize.

Tip# 7: After Sales Support matters a lot

As mentioned in the previous tips that buying a Restaurant Software from a vendor means a long-term relationship with her. There might be many freelancers available in the market which are selling their own or international Restaurant software at cheap rates but this could be a trap. Normally the Restaurant Software price offered by companies with Development, Functional and After Sales Support Teams, is more on higher side but you will get the return on your money when they provide you support in odd times and keep running your system without compromising on your operations.

Tip# 8: Call for Restaurant Software Demo and check the Software features

Once you shortlisted Restaurant Software Companies (atleast 3) based on tips mentioned above, you can call these companies for Restaurant Software demo. During the demo, you can check for these points:

  1. Features in restaurant Software
  2. Restaurant Software price, including upfront and recurring
  3. User ease of using Software
  4. Management and user reporting
  5. Software Security
  6. Audit Trails

Tip# 9: Restaurant Software Customization and Integrations

In many cases, you may need Restaurant Software customization or integrations in start or near future. Customization includes adding additional features in Restaurant Software whereas Integration includes linking Software with other Systems, For Example, local Tax authorities, Payment Gateways, E-Commerce websites and/or Hardware devices e.g. programable keyboards or customer display counters. Usually, off the shelf Restaurant Software does not allow these functions. If you have any such requirements, you should consider asking this to Restaurant Software vendor before finalizing it.

Tip# 10: Turn Key IT Solution Provider Company

There must be Software vendors in the market which provide all IT services under one roof, just like Plattium. These services may include Restaurant Software, Hardware, Till Machines, Receipt Printers, and Networking. Working with such a company would help you to deal with a single company for all the IT needs. If you can find such a reliable company in your area, you should consider choosing it.

Conclusion

In the current era when we are bombardment with too much information, we need to do proper research in order to choose the right and best Restaurant Software for our business. As choosing the right Restaurant System is a critical and long-term decision, we hope that these few tips might help you to make the right and best choice. Once you short list your vendors, just negotiate and go ahead with your journey in digital age.

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POS vs Sales

POS vs Restaurant Software

In this article, we shall try to explain the main differences between Restaurant Point of Sale Software (or Restaurant POS Software) and Restaurant Management Software in simple words. This should help you to decide which Software best suites your need.

Restaurant point of sale software / Restaurant pos software

Point of Sale is a term used in Restaurant or Retail business to identify a point where the restaurant billing is performed. So we can say that Restaurant point of sale is the cashier desk or area where customer is provided with the Software based bill. In POS Software scenario, Customer gives the order at till and the order taker generates the bill instantly. Customer pays the cash against their invoice and gets his/her meal. The example of such Restaurants are fast food restaurant, Takeaways and Cafes. In such restaurants, there is no concept of running order as in case of Dine-in or Ala-carte restaurants. The bill is generated immediately and the billing Software is simple to use and handle. Restaurant POS Software comes in both Touch Systems and Keyboard operative systems. At the day end, management gets summarized reporting which includes Daily Sales and Daily Cash Collected etc.

These POS Software have replaced the old/traditional till machines for simple billing or invoicing.

Restaurant Management Software

Restaurant Management Software are referred to manage complete restaurant operations which includes, Restaurant Ordering, restaurant Inventory management, items recipe management, payroll and accounts. Such Software are also referred as Restaurant ERP Software. These Management Software are normally used by restaurants with larger operations and man power. The Restaurant Management Software provides more depth of information with multi angle of analysis and reporting for management.

The Restaurant Management Software are module based. All these modules are integrated in order to minimize the duplication of work. Some RMS also provide integration with order Software.

The main modules in Restaurant Management Software are:

  1. Dine-in, Home Delivery and Takeaways orders management.
  2. Sales ordering management, which handles running orders, cancellations, returns, entertainment and complementary billing.
  3. Tablet Ordering Software, Digital Restaurant Menu, Customer Feedback Software
  4. Table Reservation System
  5. Raw material inventory management
  6. Costing Systems, including Recipe definitions and consumptions
  7. Staff Attendance and Payrolling
  8. Accounts handling
  9. Multi-level reporting and analytics, including Dish Breakdown summarizes, food costing, financial statements

Difference between restaurant point of sale systems and restaurant management systems

POS Software are for handling small business operations in a simple way, whereas restaurant management Software manages end-to-end restaurant business operations. The main difference is how much information is required by management and how many staff is available to handle these operations at each level. Usually Restaurant Point-of-Sale is part of complete Restaurant Management System, just like Plattium Restaurant Management Software. So, the information can always be extended if and when required. The small restaurants like Café, Takeaways and Fast food operations normally starts with Restaurant Point of Sale System and later they can integrate other modules to get more insights on their business.

What should you choose?

It all depends on these factors:

  1. Restaurant Type (Dine-in, Takeaway, Home Delivery)
  2. Restaurant sales and operations volume
  3. Available literate staff.
  4. Information required by management

Normally the Restaurant Software are module based just like Plattium Restaurant Management Software, which has Point of Sale, Restaurant Ordering, Inventory Management, Recipe Management, Payroll and Accounting modules. All integrated!! If you have Takeaway or Home delivery operations only with average sales volume, then Point of Sales Restaurant Software should be suitable for you. If you have Dine-in operations and/or sales volume is high, then you should choose the Restaurant Management Software. Although you can go by purchasing modules based on your budget but the Software you choose must be best Restaurant Management Software and is modular based!

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